We grow up with the mistaken belief that listening is a “no-brainer,” when, in fact, listening is a learned skill you can practice and get better at with time. Studies show that immediately after listening to someone, we recall only 50% of what was said.

Here are some techniques to practice that will improve your listening skills:

• Focus on what’s being said and not your response.
• Body language: Assess your body positioning for a listening stance. There’s a big difference between a nod and crossing your arms!
• Reflective feedback: Ask questions, or make brief statements that show you understand the message. Don’t hesitate to ask for a repeat if necessary. If the subject matter is complex, repeat back to the sender what you think you heard.
• Eye contact is critical. It tells the sender you are following the message.

Source: Stressed Out About Communication Skills, HCPro Inc., 2007. For more information on our series of Stressed Out books, visit www.stressedoutnurses.com